Cancellation & Refund Policy

Last Updated: April 10, 2025

We want you to love what you buy from Getfitwell.store. If you're not fully satisfied, we’re here to help.

🔄 Order Cancellation

  • You can request a cancellation within 6 hours of placing your order by emailing us at contactgetfitwell@gmail.com

  • Once the order is processed or shipped by our supplier (CJdropshipping), we cannot cancel it.

  • Orders with tracking already generated are not eligible for cancellation.

đź’¸ Refund Policy

Refunds are only applicable under the following conditions:

âś… 1. Damaged or Defective Product

  • If the product is broken, torn, or not working on arrival, send us:

    • A clear photo/video of the item

    • Order number

  • We will issue a full refund or replacement after verifying with our supplier.

âś… 2. Item Not Received

  • If your package hasn’t arrived within 45 days from the shipping date:

    • We will investigate and offer either a full refund or reshipment.

âś… 3. Wrong Item Received

  • If you receive the wrong size, color, or product, send proof (images/video).

  • We’ll reship the correct item or issue a refund.

❌ Non-Refundable Situations

  • Customer provided incorrect shipping address

  • Delay caused by customs or local courier issues

  • Change of mind after order is shipped

  • Minor color differences due to lighting/screen

  • Personalized/customized items (if any)

đź’¬ How to Request a Refund

  1. Email us at contactgetfitwell@gmail.com

  2. Include your order number and a brief explanation

  3. Attach photo or video proof (if applicable)

Our team will review your case within 2 business days.

⏱️ Refund Processing Time

  • Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card provider.

We appreciate your understanding and support of our small business. ❤️
Have questions? Reach out at support@getfitwell.store

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